Frequently Asked Questions
What is included in your Allied Health Services?
Our allied health support includes physiotherapy, occupational therapy, speech therapy, and psychology, all aimed at improving daily living, mobility, communication, and overall wellbeing.
Are your therapists registered with NDIS?
Yes. We work with qualified and NDIS-registered allied health professionals who follow all clinical and ethical standards.
Can I choose how often I receive therapy sessions?
Absolutely. The frequency and duration of sessions are based on your goals and preferences.
Do you offer therapy at home or only in clinics?
We offer both — in-home visits, telehealth sessions, and clinic appointments (depending on location and availability).
Is Allied Health funded under my NDIS plan?
Yes. Allied Health services are typically funded under Capacity Building (Improved Daily Living).
What kinds of household tasks do you assist with?
We help with cleaning, organizing, laundry, dishwashing, meal preparation, and maintaining a safe and hygienic home.
Do I need to provide cleaning equipment or supplies?
We recommend providing your preferred products, but we can suggest safe and suitable options if needed.
Can I choose the day and time for support workers to visit?
Yes. We offer flexible scheduling based on your preference and availability.
Will the same support worker come every time?
We do our best to maintain continuity of care with the same worker, unless you request a change.
Are Household Tasks covered through NDIS funding?
Yes, if they are related to supporting daily living and maintaining a safe environment.
What types of transport support do you provide?
We assist with transport to medical appointments, community activities, social outings, shopping, and other daily needs.
Do your transport workers stay with me during appointments?
Yes. We can accompany you throughout the appointment or activity if you require.
Is the vehicle wheelchair accessible?
Yes, we offer accessible vehicles where required. Just notify us in advance.
Can transport be funded through my NDIS plan?
Yes, if you have transport funding or support within your Core budget.
How far in advance do I need to book transport?
You can book as per your routine schedule — daily, weekly, or on-call (subject to availability).
What is Support Coordination?
Support Coordination helps you understand your NDIS plan, connect with service providers, and manage your supports effectively.
Do I need to have Support Coordination included in my plan?
Yes, Support Coordination must be approved and funded within your plan.
Can you help me change or review my plan?
Yes. We assist with plan reviews, goal setting, provider changes, and documentation.
Will I have one dedicated Support Coordinator?
Absolutely. We assign a dedicated Support Coordinator to understand your needs and goals.
Do you help with emergency or urgent support situations?
Yes. We offer assistance with crisis planning and urgent support needs.
What does personal care support include?
Assistance with showering, grooming, dressing, mobility, medication reminders, and daily living activities.
Can personal care be provided at any time of the day?
Yes. We provide morning, afternoon, evening, and overnight support (subject to availability).
Can I request support from a worker of the same gender?
Yes, we respect personal preferences and cultural requirements.
Will I receive the same support worker every time?
We strive for consistency to ensure comfort, trust, and familiarity.
Is personal care funded under the NDIS?
Yes, it is funded under Core Supports – Assistance with Daily Living.
What is respite care?
Respite Care provides short-term support so families and carers can take a break, recharge, and feel confident their loved one is cared for.
Do you offer in-home or external respite?
Yes — we offer both in-home and community-based respite depending on participant preferences.
How long can respite care be provided for?
Respite may be arranged for a few hours, overnight, or several days, depending on NDIS funding.
Is respite care funded through my NDIS plan?
Yes. It is usually funded under Core Supports or Short-Term Accommodation (STA).
Is respite care only for emergencies?
No. You can use respite care for planned breaks, holidays, or family needs.
